Shipping

HOW LONG UNTIL I RECEIVE MY ITEMS?

Free shipping on all orders.
Your order means a lot to us and we are dedicated to processing and shipping it in the shortest possible time.
Estimated delivery time for most orders are 10-14 business days.
Regular business days are Monday through Friday.
You will receive an email with tracking information once your order ships.
 
Larger orders ship via freight carrier.
Please allow an additional 4-7 business days for larger orders to arrive.
Freight company will contact you to set up delivery date and time.
 

UNDERSTANDING FEDEX TRACKING ON YOUR ORDER

As soon as you complete your order, our online processing system will email you an order confirmation. If any of the information is incorrect, please email us at sales@seatingmind.com.
 
Our online processing system will generate a FedEx shipping label and tracking number for your order within 24 hours.
PLEASE NOTE At this time please disregard the expected delivery date, as this is only an estimate and generally does not include time for processing.
For Fedex deliveries you will receive an email once your order ships out.
 
You can track the progress of your shipment using the FedEx tracking number shown on your account.
You can subscribe to get automatic shipment updates on FedEx.com by entering your tracking number and clicking on Get Status Updates.
 
Understanding FedEx Tracking Terminology
  • Label created” means that we are still processing your order and making everything ready for FedEx pickup.
    At this time, please disregard the expected ship date and delivery date on the FedEx label as those are only an estimate.
  • In transit” means that FedEx picked up your order and it is on its way to the shipping address on record. Delivery date is now accurate.  During this time, if you would like to change the delivery date for reason, you can contact FedEx at 1.800.463.3339 and schedule a different delivery date free of charge.
  • Delivered” means that FedEx has delivered your order to the shipping address on record. The label will show the exact date and time your order was delivered. 

 

SMALLER ITEMS

Smaller items can be shipped via FedEx or UPS 

Packages do not require signature but will be left at the discretion of the carrier 

FedEx/UPS typically require 3-6 days after shipment for arrival


LARGER ITEMS

Sent via a delivery truck (usually on a pallet) with a contracted carrier 

The carrier will call to schedule a drop off time with you

We call this delivery 'Curbside' because you'll need to move the package into your residence yourself. 

Keep in mind that products that ship this method are either too large or heavy to ship with a small parcel carrier like UPS or FedEx, so you may require the assistance of a friend or family member at delivery 

Although your items are delivered curbside, please be sure to inspect items fully before accepting and signing for your items. It is important to notate any packaging damage on the document you sign accepting the goods. 

If you are in an office building or apartment, please consider room of choice or white glove service levels 

 

Returns Policy

Seatingmind has a 30 day return policy. If you are not 100% satisfied with your purchase, please contact us to process your return. We will refund you the cost of your product minus a restocking fee.

30 day Money Back Guarantee and Free Returns are only valid on items that were received with a manufacturing defect.

Items being sold by third parties are pursuant to that companies return policies. 

In order to qualify for a return, you must pack the item in the original box we shipped. If you no longer have the original box, you may use an alternate box that is the same size or smaller than the original box we shipped to you. We will not provide boxes in order to facilitate a return. Boxes may be purchased from us for a fee.

You must use our free return label provided to you in order to qualify for free return shipping.

We will not reimburse you for the cost of return shipping if items are returned with any other shipping service, label, or postage other than what we provided to you.

30 day Money Back Guarantee and Free Returns are only valid on items that were received with a manufacturing defect.

If you return an item that is in usable condition, or if we attempted to make your item in usable condition, you will not be eligible for Free Return or Money Back Guarantee.

HOW DO I RETURN AN ITEM?

Please contact customer service at cs@seatingmind.com for more information on returning an item. 

Allow 24-48 Hours for a reply

Thank you.